https://clientee.co/en/blog/Practical guides for small businesses: Google reviews, choosing a CRM, AI voice agents, website costs and AI automation. Written by Petr Pleva, Clientee.enhttps://clientee.co/en/blog/google-business-profile-setup/https://clientee.co/en/blog/google-business-profile-setup/Sun, 11 Oct 2026 00:00:00 GMTGoogle reviewsCreate your profile at business.google.com/add, or claim the existing one from Google Maps. Verify it with the method Google offers, then fill in a specific category and your address or service area. Add your hours and services, and upload real photos. To avoid suspension, keep keywords out of the business name and run only one profile per business.https://clientee.co/en/blog/ai-receptionist-missed-calls/https://clientee.co/en/blog/ai-receptionist-missed-calls/Sun, 11 Oct 2026 00:00:00 GMTAI voice agentsAn AI receptionist is a voice assistant that answers when nobody else picks up: out of hours, when the line is busy or after a set number of rings. It says it's an AI, finds out what the caller needs, books them into your calendar or logs the enquiry in your CRM, and hands over to a person when needed.https://clientee.co/en/blog/speed-to-lead/https://clientee.co/en/blog/speed-to-lead/Sun, 11 Oct 2026 00:00:00 GMTLead generationSpeed to lead is the time between someone sending an enquiry and your first real reply. The five-minute rule comes from a 2007 US study: a call within 5 minutes was about 100 times more likely to reach the person than one after 30 minutes. The data is old and from a software vendor, but the direction holds.https://clientee.co/en/blog/website-speed-core-web-vitals/https://clientee.co/en/blog/website-speed-core-web-vitals/Sun, 11 Oct 2026 00:00:00 GMTWebsitesGoogle measures website speed with three Core Web Vitals: the main content should appear within 2.5 seconds (LCP), the page should respond to a tap within 200 milliseconds (INP) and the layout shouldn't jump around (CLS of 0.1 or less). You can check all three for free in PageSpeed Insights and Search Console. On small business sites, the usual causes are oversized photos, heavy themes, third-party scripts and cheap hosting.https://clientee.co/en/blog/ai-automation-for-small-business/https://clientee.co/en/blog/ai-automation-for-small-business/Sat, 10 Oct 2026 00:00:00 GMTAI automationThe AI automation ideas that work best for a small business involve repetitive work with text and calls: answering the phone, replying to routine questions, recording enquiries, sending reminders and drafting emails. Leave decisions about money, people and complaints to a person. Start with one process and measure whether it works.https://clientee.co/en/blog/business-website-checklist/https://clientee.co/en/blog/business-website-checklist/Sat, 10 Oct 2026 00:00:00 GMTWebsitesA business website that brings in enquiries tells visitors within a few seconds what you do, where and for whom. It then needs one-tap contact, proof from real customers, a separate page for each service, fast loading on a phone, the basics of local SEO and the details UK law requires. Every enquiry it produces should land in a CRM.https://clientee.co/en/blog/how-to-get-more-leads/https://clientee.co/en/blog/how-to-get-more-leads/Sat, 10 Oct 2026 00:00:00 GMTLead generationMore leads rarely start with advertising. A service business gains most by being easy to find on Google and Maps, making sure no call or message goes unanswered, replying fast, following up, and turning finished jobs into reviews and referrals. Ads speed that system up, but they won't plug the gaps in it.https://clientee.co/en/blog/what-is-an-ai-voice-agent/https://clientee.co/en/blog/what-is-an-ai-voice-agent/Sat, 10 Oct 2026 00:00:00 GMTAI voice agentsAn AI voice agent is software that answers or makes phone calls in place of a person. Unlike an old phone menu ("press 1 for bookings"), it understands normal speech, replies in its own words, books callers into your calendar and logs the outcome in your CRM. It suits repetitive calls, not complex complaints.https://clientee.co/en/blog/how-to-get-google-reviews/https://clientee.co/en/blog/how-to-get-google-reviews/Sat, 10 Oct 2026 00:00:00 GMTGoogle reviewsTo get more Google reviews, ask every customer soon after the job and send them a direct review link. Google explicitly allows asking. It bans rewards, fake reviews, reviews from staff or family, and asking only happy customers. Below are 12 methods that stay within those rules, plus what UK law now says about fake reviews.https://clientee.co/en/blog/how-to-respond-to-negative-reviews/https://clientee.co/en/blog/how-to-respond-to-negative-reviews/Sat, 10 Oct 2026 00:00:00 GMTGoogle reviewsReply within a couple of days, keep it short and calm, and own what went wrong. Don't confirm any details of the visit, and never say whether someone was a patient. Give a named person and a phone number or email to sort it out offline. You're writing for the people who will read the review next month.https://clientee.co/en/blog/google-review-link-qr-code/https://clientee.co/en/blog/google-review-link-qr-code/Sat, 10 Oct 2026 00:00:00 GMTGoogle reviewsGoogle generates both for you. On a computer, open your Business Profile, click Read Reviews and then Get more reviews. Copy the link with the Copy button, and save the QR code by right-clicking it and choosing Save image as. You don't need a paid generator.